We ship our product to individuals and retailers globally.
How long does shipping take in the US?
- Designhype typically ships within 3 business days. We send out only one email to you after you have placed your order which is as soon as we ship. The email includes a receipt of your purchase as well as a tracking numbers (only applicable within the US and some international orders). If you do not receive an email from us within 3 business days please email us at firstname.lastname@example.org so we can look into it immediately.
How much is shipping within the US?
- We ship all orders via US Postal Service (USPS) within 3 business days. Please allow 7 business days from the time of shipment to receive your order during the holiday season.
- Designhype offers Priority Mail shipping. Please allow 3-4 business days from the time of shipment to receive your order.
How long will it take to receive my international order?
- We like to keep shipping costs super low for you therefore we ship through the USPS and offer either standard or priority mailing options. Mailing costs vary and are listed below:
- Standard shipping costs:
- Priority shipping costs:
Am I able to track my international order?
- Designhype ships all orders through the USPS within 3 business days.
- We offer two options for international shipping:
- Standard Mail, which takes about 15 business days to arrive except during the holiday season (it could take about 20 business days) and;
- Priority Mail, which takes from 6-10 business days to arrive
Will I be charged for international customs?
- Tracking is not currently available to every country outside of the US. If you do not receive an email from Designhype with your tracking number, what we do in place is insure the package. If your order gets lost or stolen we will notify USPS, they will then put an investigation into the whereabouts of the package. Once they have finished, they will issue us a refund and we will in turn issue a you refund. This may take about 30-40 days to finalize the entire investigation process.
How much is international shipping?
- Some International packages will be charged for customs (tax) once inside your country. Please note that we cannot confirm if and when orders will be charged, however please be aware of this prior to ordering. Charges vary but many seem to come most frequently from the UK and are about £12.
- 1 item = $12.50
- 2-3 items = $15.00
- 4 or more items = $17.00
Can I return an item I purchased?
- Designhype accepts returns within 30 days from the time you receive your order. We offer full refunds for the return. During the holiday season we accept returns 30 days after Christmas.
- Please provide us with a reason for your return. If there is a quality issue please tell us. If you just don't like the item, please let us know. Your feedback makes us better. Without you there would be no us.
How do I complete a US return?
- Easy! Email us at email@example.com and we will send you a return label.
- Print and tape your label on the box and place it in the closest USPS mailbox!
How do I complete an international return?
- Please email us at firstname.lastname@example.org as our system does not allow us to create return labels due to customs.